The Gamesman Online accepts many different forms of payments from Credit Cards to Direct Credit.

All major Credit Cards including Mastercard, Visa and American Express.

Direct Credit where you deposit the payment directly into our bank account

Cheques are not accepted

To order product(s) from Gamesman Online you firstly need to register yourself as a member to Gamesman Online. This can be done by clicking on MY GAMESMAN on the front page. From there just follow the simple instruction to complete the process. Once registered you can choose the product(s) you are after, add then to the shopping cart, and finally checkout.

In most cases we do not bill your account until your order ships. However, we occasionally may charge your credit card 1-2 days prior to release date so we can confirm your order and product(s).

A pre-order is a game or other product which has not yet been made available by the distributor. You can order a pre-order item and we will ship it to you when it becomes available. We do not charge your credit card until your order ships. The product release date is the best estimate as to when the product will become available. These dates are subject to change. Gamesman Online updates product release dates as they are given to us from the distributors. Each pre-order product you order is subject to a seperate shipping charge due to different release dates and different shipping points across the country.

Back orders are products which are not currently available or out of stock. We will attempt to find and ship backorders to you as they become available. Back orders can take several weeks to fill depending on the demand for the product. Keep in mind, we do not charge your credit card until the item ships to you.

If the title is not listed on the site then we do not have any information regarding that item. We add titles to our site as soon as we receive information from the distributor. We will ship pre-order items on the release date or the day prior depending on availability.

If the product you are looking for is not listed on our site then we are either out of stock on the item or we do not carry the item. Please send us an e-mail asking about the product(s) you are looking for and we will find out if the product(s) is available to purchase.

Please send an email of your problem through to shane@gamesman.co.nz with a detailed explanation.

Shipping costs $5 New Zealand wide. Processing time is the period in which Gamesman Online verifies your order, locates the product(s) you ordered, and packages them. This process occurs within 24 hours of placing the order.

Orders usually take around 24 hours for processing and shipping. We currently deliver products every business day, Monday - Friday.

Please contact us at sales@gamesman.co.nz to advise of the problem. From there we will reply via e-mail to give you return instructions. Once the item is scanned into our warehouse, we will be able to exchange over the incorrect product(s) ordered.

Please contact us at sales@gamesman.co.nz to advise of the problem. From there we will reply via e-mail to give you return instructions for the unopened duplicate item. Once the item is scanned into our warehouse, we will be able to refund you back the same way as you made payment.

Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in saleable condition. We reserve the right to limit returns to unopened or defective products. Defective product(s) will be replaced with a like item, upon return.

We do not accept returns of:

Any product(s) returned more than 7 days after delivery.

Any product(s) not in its original condition, is damaged, played, or is missing parts.

Please do not send us product(s) that do not meet the return criteria listed above, as we do not issue refunds for nonqualifying items and cannot return the items to you.

To return a product:

1. Send an e-mail to us at sales@gamesman.co.nz. Our customer service center is open from 9am to 4pm, Monday through Friday.

2. We'll notify you via e-mail of your refund once we've received and processed the returned product(s). You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return.

3. If your return is due to our error, we will add your return shipping costs to your refund. If your return is due to your own error, we will refund you the costs of the product(s) only.

We provide you with a quick and easy way to check the status of your order. Simply login into Gamesman Online and check the status of your order through MY ACCOUNT / ORDER HISTORY. You can then trace your order with the courier company to see the staus of your order.

Firstly you need to contact the courier company to advise of the problem. Use the supplied tracking number that is in MY ACCOUNT / ORDER HISTORY. Next you need to contact sales@gamesman.co.nz along with your Order ID number. We will then reply back via e-mail to give you instructions on the return. Once the item is scanned into our warehouse, we will be able to send you a replacement product(s).

To cancel an order you need to e-mail sales@gamesman.co.nz with your Order ID number. Upon cancellation of your order you will receive a reply e-mail from Gamesman Online to verify.

To change an order you need to e-mail sales@gamesman.co.nz with your Order ID number. Once your order has be modified you will receive a reply e-mail from Gamesman Online to verify.

Gamesman Online is aware of your concerns over your personal information and the collection of your Credit Card Details. We want your shopping experience with Gamesman online to be enjoyable and hassle free and we respect your privacy while visiting our site. We do not pass out your name, address or email details to any third party organisations. Your credit Card details are sent to us through Thawte and are stored on our secure server that can only be access by staff of Gamesman Online.

In the event a product price is listed incorrectly due to typographical error or error in pricing information received from our vendors, Gamesman shall have the right to refuse or cancel any orders placed for product listed at the incorrect price, regardless of whether the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Gamesman will immediately credit your credit card account in the amount of the incorrect price.

If you would like to find out more about advertising with us, please email sales@gamesman.co.nz.